Legal

Refund & Return Policy

Effective Date: September 1, 2026  |  BadAss2Butterfly™ by Rhi Wright

We want you to feel confident in your purchase. Please read this policy carefully before buying. By completing a purchase, you agree to the terms below.

Digital Products (PDF Downloads)

All digital product sales are final. Because digital files are delivered immediately upon purchase and cannot be returned, we do not offer refunds, exchanges, or credits for digital products under any circumstances.

This includes:

  • Emerge Digital Edition (PDF)
  • Emerge Companion Workbook (PDF)
  • Any other digital download product sold through the Site

Before purchasing, we encourage you to take the free Phase Highlighter assessment and review the full product description on the Emerge page to ensure the product is right for you.

Print Products

For orders that include a physical printed book, the following applies:

  • You may request a return within 14 days of receiving your order if the item arrives damaged or defective
  • Items must be in their original, unused condition to be eligible for return
  • Return shipping costs are the responsibility of the customer unless the item was damaged due to our error
  • Once we receive and inspect your return, we will process a replacement or store credit within 5-7 business days
  • We do not offer cash refunds on print products except in cases of significant defect that cannot be resolved by replacement

To initiate a return for a print product, email us at hello@badass2butterfly.com with your order number and a description of the issue.

Shipping

Print orders are typically processed and shipped within PLACEHOLDER_PRINT_PROCESSING_DAYS business days. Shipping timelines vary by location and carrier. We are not responsible for delays caused by the carrier, customs processing, or circumstances outside our control.

If your order has not arrived within a reasonable timeframe, please contact us and we will assist in investigating with the carrier.

Order Errors

If you believe there has been an error with your order (wrong product delivered, download link not working, etc.), contact us within 7 days of purchase at hello@badass2butterfly.com and we will resolve it promptly.

Contact

Questions about your order or this policy? Reach us at hello@badass2butterfly.com or through our contact form. We respond within 2 business days.